Free shipping within the U.S. on orders of $35 or more!

Store Policies

REFUNDS AND RETURNS:

  • PRODUCT REFUNDS: Refunds will be determined on an individual basis. No refunds will be given due to personal dislike of scent, texture, or design. Please keep in mind that scents may be perceived differently per person. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers. Our products are handmade and hand cut, and there will be variations in design.
  • PRODUCT RETURNS: We do not accept returns under any circumstances due to sanitary reasons. Once an order is shipped, all sales are final.

PRODUCT WARNINGS AND CAUTION:

  • ALLERGY WARNING: We use a variety of ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. It is important that you are aware of ingredients/allergens that could affect you and know that we do use other ingredients/possible allergens in our facility that may come into contact with finished products. Please contact us if you have any questions.
  • GENERAL PRODUCT WARNINGS AND CAUTIONS: It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. Snowy Owl Soapery is not responsible for injuries or accidents. Strongly colored soaps may discolor wash cloths.

SHIPPING:

  • ORDER PROCESSING TIME: Typical order processing time is 1-3 business days during normal operations.
  • MULTIPLE ORDERS: Whenever possible, we will combine multiple orders and refund excess shipping charges after our shipping charges and processing fees  are covered. Please let us know when you have multiple orders pending so we know to combine.
  • ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any order which has not shipped. We also reserve the right to cancel or adjust any orders when unable to communicate with the customer. 
  • SHIPPING & HANDLING: We charge a small handling fee with each order to help pay for the packaging supplies needed to get your order to you safely. We also pass on all commercial shipping rates. We will refund excess shipping charges at our discretion.
  • CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.
  • MISSING PACKAGES: We waive the signature confirmation. If you would like signature confirmation to be added to your order, please contact us immediately so that we can add this to your order. Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/mail theft is becoming more prevalent and it is not the responsibility of Snowy Owl Soapery or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package.
  • DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation / proof of the damage and contact the USPS and Snowy Owl Soapery immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim.
  • FPO/APO: We are happy to ship packages to our service members and their families overseas.
  • INTERNATIONAL CUSTOMER SHIPPING INFORMATION: By purchasing, you agree that Snowy Owl Soapery is not responsible for the package once it arrives at US Customs. In the case of inconsistent tracking, Snowy Owl Soapery is not responsible for the package once it has been accepted by the United States Post Office. International packages have extended transit times and holds.Transit times can extend to 4 weeks or more. This can be damaging to the products inside the package. Products may sweat or melt. Scents will mingle. Humidity inside the package may cause damage to the packaging inside. 
  • CUSTOMER IS RESPONSIBLE FOR ALL DUTIES, TAXES, AND FEES.  Customer may be required to pay additional monies to accept the package in the destination country. If your package arrives but you do not take possession of your package, Snowy Owl Soapery is not responsible to issue a refund for the package. Customer agrees to pay all additional monies and will take possession of the package within the necessary time frame.
  • INTERNATIONAL SHIPPING PRICES: It is difficult to accurately quote shipping prices. We ship flat rate but are limited by weight on International packages. Our products can be heavy and bulky. This means that International shipping will be higher than domestic shipping. We will always refund excess shipping charges once our shipping and handling fees are covered.
    • Your package will ship USPS Priority International unless arrangements are made otherwise. This service is very reliable but not without risk. These packages can have inconsistent tracking. If a package is damaged or goes missing, we are unlikely to be reimbursed by the USPS. For this reason, we reiterate that Snowy Owl Soapery is not responsible for the package once it arrives at US Customs.